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The unfair practices investigation resulted in the regulator issuing a lengthy guidance note regarding what online operators need to do to ensure fair play and fair practices. One main area of focus was the ability of players to withdrawal their funds and CMA pressure has led to two more companies removing obstacles put in place to keep players money in the game, even when they are not interested in continuing to gamble. Progress Play and Jumpman Gaming, two smaller UK online gambling operators, had set in place elaborate terms and conditions that would keep their players from withdrawing their funds if they hadnt logged in to their accounts within a certain amount of time or if they were too slow in proving their identity. In its guidance note, the CMA concluded that such practices were unfair in light of Part 2 of the Consumer Rights Act 2015 (CRA) and under the Consumer Protection from Unfair Trading Practices 2008 (CPRs) law. At the beginning of the report explaining the investigation, the CMA outlined the key questions they were seeking answers for. Under the CRA, all contract terms must be fair and transparent, and the CMA was looking to see whether certain terms in online gambling contracts created a significant imbalance, contrary to the requirement of good faith, to the detriment of the consumer. Under the CPRs the regulator was looking at possible unfair commercial practices, in particular misleading acts or omissions as well as behaviour contrary to the requirements of professional diligence. Progress Play and Jumpman gaming now join a short list of other online operators including PT Entertainment Services, Ladbrokes and William Hill in adjusting their practices to fall into line with the CMAs requirements. Giants like William Hill, Ladbrokes and PT Entertainment had been involved in creating restrictions on players cashing out while using a casino bonus offer. While they were earning or using their bonus gamblers on these sites were prevented from cashing out or required to forfeit the proceeds they had earned off the bonus is they wanted their money. Such practices were deemed unfair trading practices by the CMA.
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But actually, nothing matters now, since every member of the family will be punished. The special attention should be drawn to the casino that allowed all those events to occur. Since when can online gambling venues be so easily exploited by an ordinary boy from Finland? After all, all those aggrieved customers of the casino lost their winnings. Its quite a serious event that may undermine the reputation of the whole online gambling world, which has proved to be relatively fair and secure so far.
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